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FirstEnergy COVID-19 Assistance


On April 2, 2020 FirstEnergy put into place a new process to help Pennsylvania residential customers who may be finding themselves in need of assistance.  The first step is to contact FirstEnergy’s credit and collection department at 1-800-545-7741 and they will guide you towards contacting Dollar Energy.  Below you will find an attachment regarding PA assistance programs.  At this time, FirstEnergy is not pursuing termination of any services, however, 10-day notices are being mailed out to all customers.  The notices are important because customers may need proof of delinquency to qualify for some assistance programs – this notice will serve as that proof.

Pennsylvania Customer Assistance Programs